Lead Account Specialist
August marks six years at Origlio for Lead Account Specialist Alissa (Ali) Marino. Her role in the Customer Service department involves processing orders and resolving issues. She also receives checks from drivers, reconciles daily routes, ensures accurate balances, and handles check scanning for bank processing. “We’re a bridge of communication between various departments including sales, finance, and operations,” she adds. Marino enjoys the friendly, family-like atmosphere at Origlio, but the job comes with challenges, and for Marino, the biggest is managing human error. She says, “Even small mistakes can have big consequences. It’s crucial to learn from them and strive to do better.” To make a great Account Specialist, Marino says you must have “excellent communication skills and sharp attention to detail.” But, she makes sure that new hires know not to be discouraged. “The learning process seems overwhelming at first, but before you know it, you’ll build confidence.”
What do you like to do when you’re not working? Art projects and swimming with my 9-year-old daughter, Blake!
If you had your own talk show, who would your first guests be? Comedian Tony Hinchcliffe, hosts of the true crime podcast, I Think Not!, and singer Rick Astley.
What are three things on your bucket list? Scuba diving, seeing the Northern Lights, and owning a beach house.
What are your favorite fall activities? Drinking pumpkin beer, carving pumpkins, and eating pumpkin pie after spending hours lost in a corn maze.
The last TV show you binged was… Supacell.
Your favorite movie of all time is… Everything Everywhere All at Once.
The best advice you have ever received was… Don’t ask for permission, ask for forgiveness.
If you could be anywhere, drinking any alcoholic beverage… I’d be on a sunny beach with crystal-clear water and palm trees, sipping on a Cape May The Bog!